Faqs


1 - Ordering

How do I place an order?

Find the item you want, select the quantity, and then click the “Add to Cart” button. When you’ve finished browsing and are ready to check out, go to your cart at the top right corner of any product page and click “My Cart”. Make sure all the products and quantities in your cart are correct, choose the shipping and click the “Checkout Now” button to continue. We’ll take you to a secured server where you’ll enter and confirm your billing, shipping and payment information.

What if I want to buy a larger quantity of an item than the website currently allows?

You may contact us using the form in the contact us page for help placing a large order. Or you may place multiple orders directly on our website.

How do I see and manage what’s in my shopping bag?

To see and manage the contents of your cart, go to your cart at the top right corner of any product page and click “My Cart”.

What forms of payment are accepted?

We accept the following forms of payment: Visa, MasterCard, American Express, Discover credit cards, checks, and PayPal.

Will I be charged tax?

It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We’ll only collect tax amounts required by law, which may include both merchandise and other services such as gift wrap and shipping.

How can I place an order by phone?

If you prefer to place your order by phone, please call us at the number in the contact us page.

I live outside the United States. Can I still place an order?

To all our international friends, we appreciate your interest in xoxo espresso online shop. We only offer online shopping to our customers in USA. To shop in any of our online locations, you must provide both billing and shipping addresses within that country.

How can I check my order status?

You may check your order status in any of the following ways:

Log in to your account page, select order history, then click on an order number.

Refer to your shipping confirmation email.

If you need assistance with a recent order, please contact us using the contact us page.

Can I order a gift certificate?

Of course! It comes in the form of a xoxo espresso gift certificate with a coupon/promo code, which makes a wonderful gift.

How do I use a special offer/coupon code?

From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the Promo Code box during checkout. Your special offer/coupon will be applied to your purchase. If you have difficulty entering the code, or it does not apply the proper discount, please contact us using the form in contact us page.

How can I cancel my order?

Please contact us as soon as possible using the contact us page. If we have already processed your order, we cannot cancel it. You can, however, return a product for a full refund according to our return policies.

Where is my order?

Following your order confirmation email, you will receive an email with the tracking number which will allow you to track the status of your package, from the minute it is shipped until it is received. You can check the status of your order in your accont page too.

2 - Gift Certificate

What if I wish to send multiple Gift Certificates to a single recipient?

Select the amount of the individual certificates and adjust the quantity.

What if I wish to send multiple Gift Certificates to multiple recipients?

In this case, please place multiple orders, where each order contains the Gift Certificate to a single recipient.

I have received an Gift Certificate. How do I redeem it?

Upon entering the ‘checkout’ part of our store, please enter the code you find on your Gift Certificate in the field marked ‘Coupon Discounts.’ Any amount above the certificate value may easily be placed on a credit card of your choice. Any balance left will be kept track of. Simply use the same code again and the remaining balance will be discounted.

Do Gift Certificates expire? Do they have fees?

No. xoxoespresso.com Gift Certificates have no fees and they never expire.

Where can I use the xoxoespresso.com Gift Certificate?

Gift Certificates can only be redeemed through the xoxoespresso.com web site.

Can Gift Certificates be refunded?

Gift Certificates are not redeemable for cash and cannot be returned for a refund.

What happens with the unused balance?

Any unused balance will be placed in your account.

What if my order exceeds the amount of my Gift Certificate?

If your order exceeds the amount of your Gift Certificate, you must pay for the balance with a credit card.

3 - Shipping informations

Which shipping methods and carriers do you use?

We typically use USPS Priority Mail (2-3 days) and UPS Ground (3-5 days), for all other packages. Immediate shipping is available.

What days of the week do you deliver?

We ship Monday to Friday. In some locations packs can be delivered even Saturday.

How much will shipping cost?

We offer many options of flat rate shipping. To see your shipping costs, continue in the checkout process.

Can I schedule a special delivery date?

No, we are unable to schedule a special delivery date but you can subscribe to receive the products periodically.

Can I ship to an APO or FPO box?

We are unable to ship to an APO or FPO box at this time.

Can I ship to a PO Box?

No, we are unable to deliver to a Post Office Box.

Do you ship OUTSIDE the US?

We do not ship outside the US at this time.

4 - Return and Exchange informations

What do I do if my order is incomplete, incorrect or damaged?

If we’ve made a mistake with your order, we’ll make it 100% right. Just contact us at xoxoespresso@gmail.com within 7 business days of delivery. We’ll correct the mistake right away and get you the right coffee.

Do not return the coffee.

5 - My account

Do I need to register an account in order to shop?

No, guests are welcome to shop without registering an account. All you must do is enter a form of payment during checkout. However, if you wish to start a subscription, you must create an account.

I don’t have an account. How do I register?

Simply click the “My account” link in the menu of any page and then click “Create an Account”. You’ll be directed to a registration page where you’ll enter your information and choose a password. Then you’re ready to start enjoying the benefits of having an account.

Who can create a XOXO ESPRESSO account?

Anyone in the U.S. who is 18 or over is welcome to create an account on xoxoespresso.com.

How do I access My Account?

On the top menu, click My Account, and choose the desired option on the sub-menu.

What if I’ve lost my User ID or Password?

If you’ve forgotten your User ID or Password, click the “Forgot my password” link, and we’ll help you retrieve or reset it. You’ll need to provide your email address.

How can I update my account information?

To update your registered account information at any time, sign in to your account with your User ID and Password. Access to your account information, edit your address book or view your order history.

Can I change the User ID and/or email address on my account?

Yes, to update your User ID and/or email address at any time, sign in to your account with your User ID and Password. Access to your account information and edit your User ID and/or email address.

How can I remove myself from your email list?

Open the most recent email you’ve received from XOXO ESPRESSO and unsubscribe through the link in the footer. You may also log in to your xoxoespresso.com account to edit your email preferences.